Customer Support

If you are experiencing technical difficulties with Smart Track, customer support representatives are available at 1-800-497-2673 during the following hours:

Monday–Friday: 11am – 10pm
Saturday: 9am – 7pm
Sunday: 11am – 7pm
* All times Eastern Standard

If you are a Kaplan family and have questions or comments about the service you are receiving, or have other customer support needs, contact your local Kaplan team or email us at smart.track.customer.support@kaplan.com.

System Requirements
If you would like to check your operating system to see if it meets the technical requirements to use Kaplan's Online Program, click here.

Contact Kaplan Kids

If you would like to reach Kaplan Kids, you can call us at 1-800-497-2673 or write to us at the address below.

Kaplan Kids
395 Hudson Street, 4th Floor
New York, NY 10014

For partnership inquiries:
PCmarketing@kaplan.com

For press analyst inquiries:
pr@kaplan.com

For business development/marketing:
PCmarketing@kaplan.com

For job inquiries:
Visit our career page